Frequently Asked Questions

In 2012 we began re-vamping Madlyn Rose with love and ambition; we began with vast improvements to our website, in hopes of bringing our customers a more user-friendly site, with better navigation and shopping cart, as well as more information, all wrapped up in a warm and inviting interface.  For those of you who are not used to our new site, we have created this FAQ page to assist you in understanding some of our new changes.

How do I use your new shopping cart?

  • Our new shopping cart has many useful features! You may purchase a product in a number of ways: by clicking the "buy now" button in the shop, or by clicking on the product description page, where there is an "add to bag" button. Once you have 1 product in your bag, you may drag and drop additional products into your bag as you shop. Your bag will appear on the bottom right hand corner of the screen and this icon will remain there until you checkout or empty your bag. Click this any time you wish to view your shopping bag.
  • Your shopping bag will store your selected products for 30 days; all this means is that if you are interrupted or leave our website, when you return the products you placed in your bag will still be there for your convenience, so you don't have to search and add them again. Once you complete your order and purchase those products, your bag will be empty again.

What are my payment options?

  • We have chosen Paypal as our payment gateway for your safety. Don't have a Paypal account? Don't worry! You DO NOT have to have a Paypal account to checkout; once you reach the very end of your order, you will have an option to pay with your Paypal account or choose to pay with a debit or credit card. Paypal accepts all major credit cards, including Visa, MasterCard, Discover, and American Express.
  • If you are confused or have any problems please CLICK HERE for assistance!
  • Secure Shopping
    Shop Madlyn Rose with confidence; Paypal service allows people to send money without sharing financial information, with the flexibility to pay using their credit or debit cards (whether or not you have a paypal account), account balances, bank accounts, credit cards or promotional financing. NEW at Paypal, is their BILL ME LATER option; financing with Paypal, which gives you the option to pay the purchase amount within 6 months with any purchase of $99 or more. Learn more at: Paypal.com

Shipping and Handling

  • We now ship on Tuesdays and Thursdays, as those are the days we have a full staff at the shop. Please keep this in mind when purchasing/waiting on your order. Weather conditions and holidays may also cause some delay.
    Thank You for understanding!!!

Improved product search

  • Our products are organized by categories, depending on what the product is and what it does. Once you are in a category, you may search for a product alphabetically (A to Z or Z to A) or by price (low to high or high to low). The default setting is set by the date the product was added. Once you have clicked on a product, to go back to the category it is in or back to the store front, you may click the links to each, respectively, located just above the product picture, below the product name. You can also click "back" on your browser or "shop" in our navigation bar. Additionally, you may scroll between products using the arrow keys located above the product's price on the product description page. In the same area you have the option to like and share the product on popular social networks such as Facebook and Tumblr.

Discount Coupons and Promotion Codes

  • At the bottom of your shopping bag you will see a box that says "Coupon code". This box will always be here, wether we have coupons out or not. To find out if we have any codes available, please check out our "Whats New" page, and/or keep an eye out on your email, as there will be times we only send out codes via email, for our repeat customers.

Copyright © 2013 Madlyn Rose All Rights Reserved.